FAQ

Delivery

All items are handmade so turn around can take from 1-7 days. Your order will likely be dispatched within 1-3.

There is free 1st Class Delivery to the UK which is 1-2 business days. 

UK orders with a Royal Mail Special Delivery Guaranteed by 1pm may still take a few days to make unless you ask can the turn around be faster and then based on fabric stock we can see what we can do. Once the item is in the post they will arrive faster with this option.

 

Postage Prices: 

Europe -

Postage for Small Items from Earrings, Purses, Tops, Dresses range from €3.78 - €6.80

Postage prices for Larger Items such as sweatshirts range from €8.54 - €11.51

Spend over €70 to get free delivery

 

Australia -

Postage for Small Items from Earrings, Purses, Tops, Dresses range from $7.99 - $20.59 

Postage prices for Larger Items such as sweatshirts range from $28.14 -  $41.45. 

Spend Over $190 to get free delivery.

 

USA -

Postage prices for Small Items from Earrings, Purses, Tops, Dresses range from $5.32 - $11.65 

Postage prices for Larger Items such as sweatshirts range from $20 -  $28.62. 

Spend Over $70 to get free delivery.

 

Canada -

Postage prices for Small Items from Earrings, Purses, Tops, Dresses range from $7.20 - $15.17 

Postage prices for Larger Items such as sweatshirts range from $22.45 -  $32.82. 

Spend Over $121 to get free delivery.

 

Do you offer international shipping?

We currently ship to Australia, Canada, Europe, UK, USA

 

How long does international shipping take?

Royal Mail International Standard Shipping (fastest option):

Europe 3-5 business days

Rest of World 6-7 business days

(May occasionally take longer)

 

What is the sizing?

The sizing is standard UK sizing. If you are ordering from the US or Canada please make sure the sizing is correct before ordering as refunds are not accepted due to items being handmade to order. 

 

Gift wrapping and packaging

Clothing arrives wrapped in tissue paper, Earrings and Scrunchies arrive in a little brown box with tissue paper and Purses are wrapped in tissue paper.

What is your return policy?

Due to the fact all our orders are handmade from to order, we do not accept any returns or refunds. If your item arrives and it is in anyway damaged or faulty, please contact me and I will try my best to resolve the issue as soon as possible. If there is a problem with your order please get in contact within 7 days of receiving your order.

Cancellations

Due to all orders being made to order we only accept cancellations for up to an hour after putting the order in. If the order hasn't been started yet you could cancel, so you can message to find out if it has or not. 

How do I sign up for your newsletter or loyalty program?

To sign up to the newsletter just go to the home page and scroll to the newsletter section and add you email address. To join the loyalty program, make a customer account and click on the little shopping bag icon on the lower right corner of the screen. From there you will see your points and how to use them.